Support

Service and Support

Our strategy hinges on providing excellent service and support to our valued customers. This has been critical to our success and is a major focus of our business.

• Training: This is one of our core benefits to our customers when they purchase equipment from us. We offer two free training sessions where the client will be encouraged to participate in setting up the equipment and be competent to operate the product to its fullest potential.

• Product and Software Upgrades: Our customers are informed of all new models that are available and we offer trade-in programs with the support of Philips where available. Any Software updates/upgrades from our various suppliers are discussed with our customers to ensure that they have full knowledge of any changes to their products.

• Internal Training: Sales and Service/Support training of our staff is an ongoing practice within our organisation. At GLENMED, staff are continuously trained and updated by someone in our organisation who has been for official training. Staff members are also sent on conferences and training workshops abroad where possible. This is ongoing to ensure that we can offer the most up to date support and advice to our customers.